how to get help
Use the help button to search articles, ask our assistant, or contact the team by email.
Updated
help is on every page
A help button sits on every page. tap it to search through these articles, chat with our assistant, or send a message to our team.
when you are signed in, the assistant can see what is in your account: your listings, orders, invoices, claims and notices. it uses this to explain what is happening—say, why something is not showing yet. the assistant cannot make changes to your account. it will not request your password or payment details.
reach our team
Send a message via the help button, or go to /contact. we will send you a ticket number by email and reply there. if you need to add more, just reply to that email.
You can also email launch@zinndigital.com. our hours are Mon-Fri 08:00-20:00 UTC.
who we are
Veyza Launch is run by Zinn Digital® Ltd, based in the United Kingdom.
Questions people ask
- Can the assistant change things in my account?
- No. the assistant can read your listings and orders to help answer your questions, but it cannot make any changes.
- How do I send a message to the team?
- Use the help button on any page, or go to /contact. you will get a ticket number by email and we reply there.
- What are your support hours?
- Our hours are Mon-Fri 08:00-20:00 UTC. you can email launch@zinndigital.com any time and we will get back to you during office hours.